Effective date: [INSERT DATE BEFORE PUBLISHING]

1. Who we are

Pacific Paws Animal Hospital (“Pacific Paws,” “we,” “us”) provides veterinary care in Seattle, WA. This app lets our clients book appointments, view their pets’ medical records, request medication refills, and upload documents to their pet’s file.

2. Information we collect

Information you give us

• Name, email address, phone number, and password (stored as a secure hash, never in plain text)
• Information about your pets: name, species, breed, date of birth, sex, color, weight
• Appointment requests, including any symptoms or notes you type in
• Photos or documents (such as PDFs) you upload to your pet’s records

Information from our practice management system

We work with EzyVet, our veterinary practice management platform, to connect your account to your pet’s existing medical history — including visit notes, vaccination records, prescriptions, and invoices — so you can view them in the app.

Information collected automatically

Basic technical information needed to operate the app, such as authentication tokens used to keep you signed in. We do not currently use third-party analytics or advertising tracking in this app.

3. How we use your information

• To create and manage your account
• To schedule, confirm, and manage appointments
• To show you your pets’ medical records, vaccination status, and prescriptions
• To let you upload documents or photos to your pet’s file for our veterinary team to review
• To communicate with you about your account or your pet’s care, including by phone or text message when you initiate that contact through the app

4. Who we share information with

We share information with EzyVet, our veterinary practice management provider, because it is the system of record for your pet’s medical care. We do not sell your personal information, and we do not share it with advertisers.

We may disclose information if required by law, such as in response to a valid subpoena or court order.

5. Data security

Data sent between the app and our servers is encrypted in transit (HTTPS/TLS). Passwords are stored using industry-standard hashing and are never stored or transmitted in plain text. Access to your account requires a valid login token.

6. Data retention and deletion

We retain your account and pet information for as long as your account is active, or as needed to comply with veterinary recordkeeping requirements.

You can request deletion of your account and personal data at any time by contacting us using the details below. Note that some records may need to be retained where required by law or professional veterinary standards.

7. Your choices

• You can review and update your account information within the app
• You can request a copy of the personal information we hold about you
• You can request that we correct or delete your personal information, subject to the limits described above

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.

8. Children’s privacy

This app is intended for use by adult pet owners. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Medical disclaimer

This app is a tool for managing your relationship with Pacific Paws and is not a substitute for professional veterinary judgment. It is not intended for use in an emergency. If your pet is experiencing a medical emergency, call us directly at 206-528-3838 or go to your nearest emergency veterinary hospital.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you through the app.

11. Contact us